Question 1

What can I expect at NewMed Immediate Care in Rolling Meadows?

Accepted Answer

You can expect prompt, comprehensive, and compassionate care for illnesses and injuries. Our providers take time to diagnose your condition, identify any related issues, and build a treatment plan tailored to you, all guided by evidence-based medicine.

Question 2

Do I need an appointment to visit the Rolling Meadows office?

Accepted Answer

No appointment or referral is required. You're welcome to walk in any day of the week between 8:00 AM and 9:00 PM, or you can book online ahead of time to help minimize your wait.

Question 3

How do I know if I should go to urgent care versus the emergency room?

Accepted Answer

NewMed Immediate Care can treat a wide range of non-life-threatening conditions, including sprains, strains, minor burns, lacerations, ear infections, and respiratory illness. Warning signs of an emergency include:

 	Chest pain or signs of a heart attack lasting two minutes or longer
 	Sudden numbness, weakness, or other signs of a stroke
 	Severe shortness of breath
 	Heavy bleeding that doesn't stop after 10 minutes of direct pressure
 	Major injuries, head trauma, or loss of consciousness
 	High fever (104°F or higher) in a child, or any fever in an infant under 6 months

Question 4

Do you see patients from outside Rolling Meadows?

Accepted Answer

Yes. In addition to Rolling Meadows, we regularly welcome patients from Palatine, Arlington Heights, Elk Grove Village, Medinah, Prospect Heights, and surrounding Northwest suburb communities.

Question 5

What insurance does NewMed Immediate Care accept?

Accepted Answer

NewMed Immediate Care accepts most major insurance plans, including PPO, HMO, and Medicare. We also offer transparent self-pay pricing with no hidden fees for uninsured or out-of-network patients. Call any location to verify your specific plan, or view our insurance and self-pay pricing page.

Question 6

Do I need an appointment to visit the Hoffman Estates clinic?

Accepted Answer

No. Walk-ins are always welcome at our Hoffman Estates location. If you'd like to reduce your wait time, you can also reserve your visit online before arriving.

Question 7

What are the hours of your Hoffman Estates urgent care clinic?

Accepted Answer

Our Hoffman Estates clinic is open Monday through Sunday from 8:00 AM to 9:00 PM, including weekends, so you can receive care when you need it most.

Question 8

What medical conditions do you treat at the Hoffman Estates location?

Accepted Answer

We treat a wide range of non-life-threatening illnesses and injuries, including flu, colds, sore throat, ear infections, urinary tract infections (UTIs), sprains, minor cuts, burns, rashes, coughs, asthma flare-ups, and work-related injuries. We also provide primary care, physicals, on-site lab testing, women's health services, and more.

Question 9

Why choose NewMed Immediate Care in Hoffman Estates?

Accepted Answer

Patients choose our Hoffman Estates clinic because we offer experienced medical providers, extended hours seven days a week, walk-in availability, online booking, on-site lab testing, convenient insurance options, and compassionate care for patients of all ages.

Question 10

Do I need an appointment to visit Mt. Prospect urgent care clinic?

Accepted Answer

No. Walk-ins are always welcome at our Mt. Prospect location. If you prefer, you can reserve your visit online to reduce your wait time and be seen more quickly.

Question 11

What are the hours of the Mt. Prospect clinic?

Accepted Answer

Our Mt. Prospect urgent care clinic is open Monday through Sunday from 8:00 AM to 9:00 PM, including weekends, making it easy to receive care when your primary care physician isn't available.

Question 12

What services are available at the Mt. Prospect location?

Accepted Answer

Our Mt. Prospect clinic provides a wide range of healthcare services, including urgent care, primary care, COVID-19 testing, STD testing, on-site laboratory services, physical exams, women's health, treatment for work-related injuries, and care for common illnesses and minor injuries.

Question 13

Do you accept insurance at the Mt. Prospect location?

Accepted Answer

Yes. We accept most major insurance plans, including many PPO, HMO, and Medicare plans. If you're uninsured, affordable self-pay pricing is also available. Contact our office to verify your specific insurance coverage before your visit.

Question 14

What conditions can be treated at your Mt. Prospect urgent care center?

Accepted Answer

Our experienced providers treat a variety of non-life-threatening conditions, including cold and flu symptoms, sore throats, ear infections, urinary tract infections (UTIs), minor cuts, sprains, strains, burns, rashes, asthma flare-ups, and work-related injuries. We also provide preventive and primary care services.

Question 15

What conditions does NewMed Immediate Care treat?

Accepted Answer

We treat non-life-threatening illnesses and injuries including flu, COVID-19, strep throat, ear infections, UTIs, sore throat, lacerations, sprains and strains, minor burns, work injuries, and rashes. We also offer primary care, STD testing, physicals, women's health, and management of chronic conditions like asthma, diabetes, and high blood pressure.

Question 16

How long is the wait at an urgent care clinic in Hoffman Estates, Rolling Meadows, or Mt. Prospect?

Accepted Answer

Our patients are seen within 15–30 minutes of arrival, though wait times vary by location, time of day, and visit complexity. To minimize your wait, book your visit online in advance or call the location nearest you before walking in.

Question 17

What insurance does NewMed Immediate Care accept?

Accepted Answer

NewMed Immediate Care accepts most major insurance plans, including PPO, HMO, and Medicare. We also offer transparent self-pay pricing with no hidden fees for uninsured or out-of-network patients. Call any location to verify your specific plan, or view our insurance and self-pay pricing page.

Question 18

Do you accept walk-ins at NewMed Immediate Care?

Accepted Answer

Yes. Walk-ins are welcome at all three NewMed Immediate Care locations — Hoffman Estates, Rolling Meadows, and Mt. Prospect, Illinois — seven days a week from 8 AM to 9 PM. No appointment is required, though you can book online or call ahead to reduce your wait time.

Question 19

Do I need an appointment to visit NewMed Immediate Care?

Accepted Answer

No appointment is required. Walk-ins are welcome at all three Illinois locations during open hours (8 AM – 9 PM, 7 days a week). For shorter wait times, book online or call ahead.

Question 20

Can I book an urgent care appointment online?

Accepted Answer

Yes. You can book online at any of our three locations — Hoffman Estates (847-310-3211), Rolling Meadows (847-258-4500), or Mt. Prospect (847-600-9832) — or use our Contact page to schedule a visit.

Question 21

What are NewMed Immediate Care&#8217;s hours?

Accepted Answer

All three locations are open Monday through Sunday, 8:00 AM to 9:00 PM, including weekends and most holidays.

Question 22

Where is NewMed Immediate Care located?

Accepted Answer

We have three urgent care clinics in the northwest Chicago suburbs: Hoffman Estates (925 N Roselle Rd, IL 60169), Rolling Meadows (1669 W. Algonquin Rd, IL 60008), and Mt. Prospect (2380 S. Elmhurst Rd, IL 60056).

Question 23

What&#8217;s the difference between urgent care and the emergency room?

Accepted Answer

Urgent care treats non-life-threatening illnesses and injuries that need same-day attention — such as flu, sprains, minor lacerations, infections, and rashes. Visit the ER for life-threatening conditions like chest pain, stroke symptoms, severe bleeding, head trauma, broken bones, or difficulty breathing. When in doubt, call 911.

Question 24

Does NewMed Immediate Care offer primary care, or only urgent care?

Accepted Answer

We offer both. In addition to walk-in urgent care, NewMed Immediate Care provides ongoing primary care, annual physicals, chronic disease management (diabetes, asthma, high blood pressure), women's health, birth control consultations, and preventive screenings.

Question 25

Do you offer COVID-19, flu, and STD testing?

Accepted Answer

Yes. We provide rapid and PCR COVID-19 testing, flu testing, and confidential STD testing including HIV, chlamydia, and gonorrhea screening. Most results are available on-site or within 24–48 hours via our in-house lab.

Question 26

Can NewMed Immediate Care perform DOT or work physicals?

Accepted Answer

Yes. We are certified to perform DOT physicals for commercial drivers, employer-required work physicals, school physicals, and sports physicals at all three locations.

Question 27

Do you treat children at NewMed Immediate Care?

Accepted Answer

Yes, our providers treat patients of all ages, including children, for urgent and primary care needs.

Question 28

How much does an urgent care visit cost without insurance?

Accepted Answer

NewMed Immediate Care offers transparent self-pay pricing with no hidden fees. Costs vary by visit type and any services performed (labs, X-rays, procedures). View our self-pay pricing page or call to verify pricing before your visit.

Question 29

How do I pay my bill?

Accepted Answer

You can pay online through our secure Healow Pay portal, in person at any clinic, or by calling your visit location directly.

Question 30

Do you have Spanish-speaking providers?

Accepted Answer

Sí, hablamos español. Spanish-speaking providers and staff are available at NewMed Immediate Care to assist patients in their preferred language.

Question 31

Is NewMed Immediate Care LGBTQ+ friendly?

Accepted Answer

Yes. We provide compassionate, inclusive care for patients from all backgrounds, including the LGBTQ+ and transgender communities, in a safe and welcoming environment.

Services

What services are available at the Mt. Prospect location?

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Frequently Asked Questions

What services are available at the Mt. Prospect location?

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